Provides technical and medical information, and/or performs intake of adverse events/ productcomplaints with quality customer servce.Analyzes and researches inquiries and documents interactionsaccording to organizational, client and regulatory guidelines.The information provided will be given to alevel in parallel with the individual's expertise, experience and training.Essential Functions and Other Job Information:EssentialFunctions- Responds accurately and professionally to technical and medical informationpharmaceutical or device products.Processes fulfillments and provides clinicaltrial information or after-hours on call support.
- Analyzes caller's questions to formulate an accurate and concise responseusing client-approved resources and records inquiries and interactions in theappropriate databases following organizational,



client and regulatoryguidelines.
- Identifies, records and triages adverse events and product complaintsaccording to organizational, client and regulatory guidelines and providesadditional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and proceduresincluding client products, SOPs, protocols, GCPs, and all applicable regulatoryrequirements.
- Works with internal and external client contacts to resolve inquiries.Asneeded, researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.

📌 Sr Customer Service Representative (Xico)
🏢 Thermo Fisher Scientific
📍 Xico