We are seeking a Customer Service Representative to join our growing team.In this role, you will serve as a key link between our clients, partners, and internal teams.Your primary responsibility will be to support users throughout their experience with our platform, ensuring smooth operations, timely communication, and exceptional service.Responsibilities:- Provide frontline support to clients during account registration, identity verification, deposits, withdrawals, and general platform use.
- Respond to customer inquiries via live chat, email, and phone with professionalism, empathy, and clarity.
- Monitor and resolve issues related to account access, transactions, and platform functionality, escalating when necessary.
- Collaborate with the sales and operations teams to ensure timely follow-up and a seamless customer experience.
- Maintain accurate client and partner information in CRM systems.
- Support service campaigns focused on client satisfaction, retention,



and community engagement.
- Track common questions and issues to help improve internal processes and FAQs.Qualifications:- +1 year of experience in customer service or sales support roles.
- Strong verbal and written communication skills in English and Portuguese (professional level).
- Empathetic, patient, and solution-oriented when dealing with customers.
- Comfortable using CRM tools (e.G., HubSpot, Salesforce).
- Detail-oriented and organized, with the ability to multitask in a fast-paced environment.
- Experience in fintech, digital platforms, or affiliate programs is a plus.What We Offer:- Ongoing training and growth opportunities- Supportive team culture- Exposure to a integral customer base and a fast-evolving industryJob type: Full-Time- Pay: $600 /month

📌 Customer Service Representative (Xico)
🏢 WeCopyTrade
📍 Xico