**About AXA Group Operations**Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers thefollowing divisions:- Group CIO- Group Technology Operations- Group Security- Group Emerging Data & Technology- Group Procurement & Sourcing- Group Operations Transformation- Strategic Programs, Group Operations Finance- GO General Secretary and Risks- AXA GO BO (legal entity: AXA Business Services)AXA Group Operations operates across more than 15 countries; and comprises around **** staffmembers.
**Job Purpose**Demand Intake and Scoping- Capture the business demands and have an overview of all demand for their scope (Country /Market)- Ensure business needs and priorities are understood to support the business strategy.
- Work closely with the Account Manager, Product Business Partners, Market IntegrationExpert and PM when needed to ensure pre-scoping is performed to identify if existingproducts are available, or if a new solution is required.
- Working closely with the Product teams and other relevant GO teams, the DemandManagement Officer is accountable for the scoping and the engagement regarding demandtowards the Entity.For all non-standard requests that require transversal coordination, theDemand Management Officer collects inputs from the various contributors and orchestratethe overall delivery.Demand Planning- Manages the Entity project Portfolio- Requests the necessary resources to meet the demand.
- Helps with portfolio prioritisation - from an Entity perspective.
- Helps address any competing, or conflicting demands.
- If the demand is significant enough to become a project, formally adds the project to theGlobal project portfolio.
- Intermediates with GO Project Management allocation.
- if no PM is assigned,



the Demand Management Officer ensures funding is approved beforeproceeding with the next steps.Delivery, Monitoring & Reporting- Owns the Demand Management Process for the Country / Market /Entity and ensures alldefined steps are followed appropriately.
- Monitors and reports on the portfolio of demand and ensure effective closure - providingrequired information to Market Head, Account Manager, PBP... - to be shared in relevantgovernance with the Entity (Project Review Board where instated)- When informed that a Product enhancement, or feature request is added to the Productlifecycle timeline and therefore not to be delivered immediately, ensures the information ispassed back to the requestor.
**Leadership Capabilities**Business and functional skills- Have a very strong understanding of the Demand Management process and anysupporting processes.
- Have a sound knowledge of Product families GO structure, Tech and Data roadmap,objectives, organization, and policies.
- A strong understanding of the AXA GO Product catalogue.
- Where relevant, a good understanding of insurance business needs/challenges of theOpco and technical environment, in the short and long term- Client focused and service minded with sound business thinking.
- Strong understanding of GO Operations activities project / program delivery and have agood overview of all GO Programs and inter-dependencies.
- The ability to learn fast,



stay current and have a basic technical understanding of theProducts.
- Ability to understand cost of ownership and the Product pricing modelInterpersonal skills- Strong communication and presentation skills, with an ability to communicate plans,requirements and process.
- Strong collaboration and relationship building- Sufficient influence and persuasion skills, with a capacity to speak up assertively and putclear expectations on the table in the interest of Group Operations, local legal Entity, orAXA Group- Strong team player, including ability to work in multi-cultural team with limited or nohierarchical structures amongst them.
- High motivation and ability to work under pressure and autonomously.
- Good English and local language skills (where necessary)Leadership skills- Focus on delivering simplification and efficiency.
- Capacity to take ownership towards concrete results with a hands-on and pragmaticattitude.
- High level of personal accountability and strong commitmentStrategic Vision- Need to understand the GO vision & goals regarding Product families and understand theEntity strategic direction.
**Your Profile****Education & Experience**- Good IT background- Experience of working in a integral Organization- Good understanding of Group Operations Governance- Good understanding of GO financial, project and product processes.
- Good understanding of demand management processes**About AXA**As a world-leading insurance company, we act for human progress by protecting what matters.With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community.Inclusion and diversity link closely with our values, and together we're

📌 Demand Management Officer (Xico)
🏢 AXA
📍 Xico