Join Our Team as a Bilingual Customer Service Representative!
Are you passionate about watches and obsessed with delivering exceptional customer experiences? An eCommerce company in the USA is looking for someone like you to join our vibrant team!
What You'll Be Doing:
Resolve High-Touch Inquiries: Handle customer inquiries via email, chat, and phone using Front
Dispute Resolution: Manage post-sale and dispute resolution issues with empathy and professionalism
Support Cases: Oversee complex support cases like authentication concerns and shipping escalations
Team Collaboration: Work closely with Sales, Fulfillment, and Authentication teams to resolve cases quickly and accurately
Metrics Monitoring: Track key metrics related to customer satisfaction and resolution times
Improve Processes: Contribute to improving support processes, macros, and help documentation
Qualifications:




3+ years of customer support experience in luxury, e-commerce, or tech
Fluent in English, spoken and written
Based in Mexico City and available to work in hybrid modality
Creative problem solver who stays calm under pressure
Highly organized and able to manage multiple cases with shifting priorities
Experience with Shopify and Front is a plus
What We Offer:
Opportunity to work closely with a U.S.-based luxury brand
Hybrid Work Modality: Enjoy a versátil working environment in Mexico City
Dynamic and fast-paced environment with room to grow
Competitive local salary and benefits, including full law benefits and payroll
A passionate and collaborative team that values initiative and impact

📌 Customer Service Representative (Ciudad de México)
🏢 Kelly
📍 Ciudad de México