We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support.

This includes non-technical and technical assistance to each customer.

The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience.

This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

Responsibilities

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Qualifications

- Analytical and critical thinking

- Strong oral and written communication abilities.





- Advanced English Level

- Teamwork oriented

- Strong attention to detail

- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

- Strong computer navigation skills and PC Knowledge

- Quiet and distraction-free environment to work

- Problem-solving

- Possess self-motivation to achieve and exceed goals

- Immediate availability preferred.

Benefits

- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

- Versátil working options

Job Details

- Full Time

- Job Engagement

- Contract

- USD 9,600 - 10,800 pa

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📌 Customer Service Agent remote Panama, Mexico, Suriname (Chihuahua)
🏢 Classifieds24
📍 Chihuahua