Role SummaryWe are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.Key Responsibilities- Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).- Perform order validation including:- Compliance checks on all incoming orders as per SOP.- Validation of product codes, pricing, and contractual terms- Verification of customer details, service location, and technical specifications against approved quotes- Validate completeness of order details and ensure all required documentation is attached.- Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.- Update internal systems with correct circuit IDs, service attributes, and billing details.- Accurately enter validated orders into inventory and provisioning systems- Communicate order status updates to requestors and resolve discrepancies promptly.- Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager)



to resolve order-related issues.- Escalate delays to ensure SLA adherence.- Provide timely communication to stakeholders on order status, risks, and exceptions.- Identify process gaps and recommend improvements to enhance efficiency and accuracy.Required Skills & Experience- Understanding of telecom order management processes.- Familiar with Salesforce, VFO and inventory/provisioning systems.- High attention to detail with good data validation and compliance skills.- Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.- Familiarity compliance requirements and telecom provisioning workflows.- Fluency in written and verbal communication.Preferred / Nice-to-Have- Experience with reporting and visualization tools such as Power BI.- Knowledge of telecom service provisioning and order lifecycle management.- Exposure to process improvement methodologies and automation initiatives.- Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.#J-18808-Ljbffr

📌 Tech Support (Puerto Vallarta)
🏢 Infosys
📍 Puerto Vallarta