JOB DESCRIPTION

What you will do

This role will provide high level of support to the Global Customer Success Specialist Team.

Customer Success Administrator handles transactional tasks for all segments, to allow Customer Success Specialist (CSS) and Customer Success Representatives (CSR) to focus on Growth, Adoption and Retention.

Key Responsibilities.

- Address and process Add-On Opportunities for all Segments.
- Provide high standard contract summaries and account reconciliations for all Segments.
- Process partial and full churn requests for all Segments.
- Promote growth, to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Address inquiries generated related to contracts, finance and drive account reconciliations as needed.
- Follow up open support cases.
- Identify repetitive task, cases, opportunities to simplify, accelerate and scale all CSS/CSR work.

Who you are

- 1+ year experience in administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable.
- Positive and enthusiastic approach and attitude,



with Strong organisational and interpersonal skills.
- Customer relationship and conflict management skills.
- Methodical and disciplined approach to problem solving.

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.

As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world.

The company operates globally, with offices worldwide and headquarters in Northbrook IL.

For more information visit .

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a general technology company powering the way the world moves.

We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

#LI-MC1 #LI-Hybrid

Required Skill Profession

Information And Record Clerks

📌 Customer Success Administrator (Monterrey)
🏢 Vontier
📍 Monterrey