- Manage and improve HR service delivery to ensure efficient and high-quality outcomes.

- Ensure compliance with applicable labour regulations and internal policies across all HR operations.

- Oversee HR systems and processes to drive accuracy and efficiency.

- Partner with stakeholders to align HR services with business needs.

- Develop and mentor the HR team to achieve strong performance.

- Use HR data and metrics to drive continuous improvement.

- Work with integral teams to maintain consistency in HR practices.

Drive impactful HR service operations.Foster operational excellence and continuous improvement.

A successful GBS HR Services Manager should have:

- Proven experience in HR SSC, preferably in a regional or multi country environment.

- A degree in Human Resources,



Business Administration, or a related field

- Strong knowledge of HR processes, service delivery models, and labour regulations.

- Demonstrated ability to guide and develop teams in a fast-paced environment.

- Strong stakeholder management, communication, and problem-solving skills.

- Experience with HR systems (e.g., Service-Now, Success-Factors or similar).

- Proficiency in English; additional languages are a plus.

- Attractive compensation package

- Benefits above those required by law.

Required Skill Profession

Operations Specialties Managers

📌 HR GBS Manager (Monterrey)
🏢 Michael Page
📍 Monterrey