Role Descriptio
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- Responsible for overseeing platform architecture administration governance and overall system health
- Configure and oversee the Security Center module
- Manage Advanced High Availability AHA Architecture for Platform
- Optimize licenses allocation reclamation approvals and usage reporting
- Oversee security operations and execute system cloning as well as applying patches and upgrades
- Conduct platform analysis provide actionable insights and assist with audit processes
- Provides architectural leadership in evaluating new requirements managing platform complexity and guiding implementation alignment
- Acts as the guardian of platform integrity ensuring adherence to architectural principles governance standards and best practices
- Bridges the gap between business needs and technical execution by advising on configuration customization and platform optimization
- Oversees the planning coordination and execution of ServiceNow release activities to ensure stable and controlled deployments across environments
- Manages the promotion of code configurations and applications from development to production while maintaining alignment with governance quality and risk protocols
- Serves as a key coordination point between development platform operations and business stakeholders during release cycles
Role and Responsibilities
- Define and support execution of ServiceNow platform governance including architectural review boards and standards
- Develop and maintain architectural models data structures and design documentation for the platform
- Guide implementation of a scalable and supportable platform operating model
- Evaluate new business requirements and assess their impact on platform architecture and technical feasibility
- Provide hands-on support for prototyping solution validation and iterative design
- Define and enforce configuration development and integration standards in line with platform best practices
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