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About This Role

The Service Area Repair (SAR) is part of Global Services Operations in Business Unit Integral Services and is globally responsible for delivering hardware-related services across multiple business areas. SAR focuses on customer contract SLA/WLA fulfillment while optimizing end-to-end delivery and maximizing return on capital employed for service delivery.

As a Supply Chain Control Tower Analyst – Order Management, you will support the end-to-end order lifecycle within a centralized control tower environment. You will help ensure full visibility of customer orders from placement to delivery, proactively follow up on risks and exceptions, and coordinate with internal teams, suppliers, logistics partners, and customers to secure on-time and accurate order fulfillment.

What You Will Do

Support the management and monitoring of end-to-end customer orders from creation to final delivery, ensuring accurate entry, validation and processing in ERP/SAP systems.




Operate within the supply chain control tower to help maintain real-time visibility of order flows, monitor KPIs (e.g., SLA/WLA, automation rate), highlight risks and support issue resolution.
Assist in creating, managing and tracking Purchase Orders (POs) and Sales Orders (SOs) in SAP, coordinate goods receipt and invoice verification, and help secure alignment between purchase orders, goods receipts and delivery confirmations.
Detect and follow up on order exceptions (delays, mismatches, shortages) by coordinating with warehouses, repair centers, planners and logistics partners, supporting root cause analysis and corrective actions.
Use and learn AI and automation tools (e.g., Copilot, Power Automate, Power Query, RPA) to enhance monitoring, reporting and digitalization of order management workflows.
Act as a key operational point of contact for internal stakeholders, contributing to regular reporting on order performance, continuous improvement activities and SOP updates.

You will br

📌 Supply Chain Control Tower Analyst (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México