We are seeking a Customer Success Manager (CSM) who is passionate about helping customers successfully implement and adopt technology. This role blends customer success, account management, implementation, and solutions consulting, serving as the primary point of contact throughout the customer lifecycle—from onboarding through ongoing partnership.

The adecuado candidate is both technically curious and customer-focused, with the ability to understand business requirements, configure software solutions, guide customers through organizational change, and build trusted relationships with stakeholders at every level. This role requires someone who is comfortable working with modern SaaS platforms, AI-powered tools,APIs, and system integrations while helping customers maximize the value of the platform.

What you'll own:
- Own the customer onboarding experience from kickoff through successful implementation and go-live.
- Serve as the primary account manager for an assigned portfolio of customers, building long-term relationships and acting as a trusted advisor.




- Lead customer implementation projects, ensuring timelines, milestones, and success metrics are achieved.
- Partner with customers to understand their operational workflows, business objectives, and implementation requirements.
- Gather and document business requirements and translate them into effective system configurations.
- Configure software solutions to align with customer workflows and industry best practices.
- Guide customers through change management initiatives as they transition from manual, legacy, or non-integrated systems.
- Drive customer adoption by delivering consultative training, best practices, and ongoing strategic guidance.
- Work with AI-powered tools and internal APIs to support customer workflows and deliver innovative solutions.
- Communicate technical concepts clearly to both technical and non-technical stakeholders.
- Collaborate with Product, Engineering, and Support teams to resolve

📌 Customer Success Manager (México)
🏢 Hireframe
📍 México