Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About Role

The Auto Collections Account Representative is responsible for managing delinquent auto loan accounts—from initial contact through repossession. This role combines inbound and outbound calling with strategic account management, requiring strong negotiation skills, regulatory knowledge, and the ability to balance customer service with firm collection objectives. Account Representatives work accounts from prepayment contact phase through pre-legal status,



making business decisions that directly impact recovery rates and company profitability.

Generate and conduct outbound collection calls to delinquent customers; receive and professionally handle inbound customer inquiries

Responsabilities
- Verify and update customer account information, ensuring accuracy in all system records
- Confirm account details with customers and investigate reasons for delinquency
- Educate customers on the importance of timely payments and consequences of continued default
- Negotiate and arrange payment plans that satisfy company objectives while remaining compliant with regulations
- Process payments accurately and document all transactions and customer interactions in the system
- Make sound business decisions quickly regarding account action (payment arrangement, settlement, referral for legal action)
- Document comprehensive call notes, account actions, and collection strategies to support acc

📌 Auto Collections Account Representative (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México