About The Role:
At Paysend, we're building the future of general payments - making money movement simple, fast, and accessible for everyone. As an Application Support Analyst, you'll play a critical role in delivering on that promise by ensuring our platforms run reliably and our customers can send and receive money without interruption.
The Application Support Analyst owns the health of our transaction ecosystem end to end: investigating individual transactions and broader flow anomalies, detecting issues before they escalate, and driving them to resolution across both our B2C and Enterprise product lines. You'll work with large volumes of real-time payment data, using tools like Oracle SQL, Postman, OpenSearch, and Grafana to trace transactions, diagnose root causes, and keep critical payment services running smoothly.
This role is ideal for someone who enjoys solving complex problems, thrives in a fast-paced environment, and wants to make a tangible impact on the experience of millions of customers around the world.

What You'll Do (Responsibilities):




Analyze and administer the transaction flow and individual transactions using Oracle SQL, Postman, and OpenSearch
Maintain the business-critical payment services
Interact with partners about transaction flows
Investigate transactions flagged for manual parsing, document detailed root-cause analysis, and update transaction statuses accordingly
Investigate transactions stuck in pending status (payouts and funding) for longer than 3 days and escalate as needed
Provide prompt incident response and create/manage detailed incident reports
Guide and coordinate other employees responsible for resolving incidents
Communicate directly with partners and banks when an issue is identified on their side, including reporting, data corrections, and file-loading discrepancies
Support SAR reconciliation issues, including unmatched transactions, duplicate or missing report data, partner file load failures, and data mismatches between S

📌 Application Support Analyst (México)
🏢 Paysend
📍 México