Location: Guadalajara Jalisco, Hybrid Working Scheme (Providencia Office)

English Advanced

Summary

This role will support the enterprise adoption of Generative AI, M365 Copilot, and AI-driven analytics capabilities.

The Analyst – AI & Analytics will act as a front-line enablement and support resource, helping business users leverage AI tools to accelerate insights and productivity.

The position plays a critical role in enabling Hershey’s vision of real-time, self-service, AI-powered decision-making across the enterprise.

Major Duties/Responsibilities:

50% AI Enablement & User Support

Provide front-line support for M365 Copilot, Power BI Copilot, and AI tools, acting as first responder for user questions and issues
Prompt engineering and effective Copilot usage
Interpreting AI-generated outputs
Using natural language to query enterprise data
Support Copilot adoption across Teams, Excel, Power BI, and Business Chat
Resolve common issues and support technical problems when required
Contribute to building FAQs, prompt libraries, and best practices





30% Agentic AI Development Support

Assist in building simple AI agents and workflows using:
Copilot Studio
Power Platform (Power Automate)
Pre-built connectors (API integrations)
Support agent prototyping and testing for business use cases
Help configure:
Prompts + instructions
Data connections (guided, not engineering-heavy)
Basic logic flows / decision steps
Participate in agent pilot deployments and user testing
Document agent behavior, inputs, outputs, and limitations

20% AI-Driven Analytics Support

Create: Usage Guides, Usage Playbooks
Support: Workshops, bootcamps, use cases, help users move from reports – AI insights

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Practical understanding of Generative AI tools (e.g., M365 Copilot) and their application in business workflows
Ability to write and refine effective prompts and interpret AI-generated outpu

📌 Analyst Data (La Providencia)
🏢 The Hershey
📍 La Providencia