Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere.
We're proof that a strong, engaged culture doesn't require an office. Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs
Formed a diverse leadership team and a workforce that's 60% female
Our momentum shows the power of global employment, and we're just getting started If you want to help us drive change and work remotely, we'd love for you to apply
At Oyster, we're transforming distributed work by enabling companies everywhere to hire talent anywhere through our platform and suite of integral employment solutions. We're looking for a hands‐on, strategic Customer Success Manager to lead our AMER Dedicated CSM team: a team of 5 experienced CSMs providing white‐glove service to Oyster's highest‐value customers across the Americas.
You'll own the health, retention, and expansion outcomes for Oyster's AMER dedicated-tier portfolio, who represent a significant share of our committed ARR,



while coaching a team through the complexity of multi-product, multi-country customer relationships.
The AMER Dedicated CSM team serves Oyster's top-tier customers in the Americas: companies with meaningful ARR commitments. Each CSM manages a portfolio of dedicated accounts end-to-end, from onboarding coordination through to renewal and expansion, acting as the single point of accountability for the customer. The AMER Dedicated CSM team operates alongside parallel Dedicated CSM teams in EMEA and UKI, all reporting into the CS leadership structure.
Team Leadership & Coaching
Drive capacity planning and portfolio balancing across the team, using effort scoring (FTEs, call volume, email volume, country complexity) to ensure equitable and sustainable workloads.
Own hiring for open roles, including backfills and new headcount, ensuring the team's sub-regional coverage matches the AMER customer base.
Own the retention and net revenue outcome

📌 Senior Manager, Customer Success Manager (Nuevo León)
🏢 ProducePay
📍 Nuevo León