Only CVs in English will be considered. Advanced English proficiency is required. Compensation: MXN $40,000 net/month , plus an attractive package of superior benefits . IMPORTANT: Only candidates with previous experience in Pharmaceutical Marketing and/or supporting Pharma clients will be considered for this role. Responsibilities: - Primary point of contact for clients and internal offshore teams for the assigned brands - Effectively communicate project requirements to team members and stakeholders in a timely and clear fashion. Collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction - Manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects - Build strong relationships with clients ensuring high satisfaction and trust - Defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes,



and emerging technologies to transform the business - Track and report on volume, turnaround time (TAT), and SLA adherence and provide regular updates and reporting - Works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models - Manages and mitigates engagement-level issues and risks and ensures proactive communication - Evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly - Sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes Good to have - Minimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industry as Marketing Project Manager - A strong understanding of the MLR process - Strong understanding of project managem

📌 Client Services Manager (México)
🏢 Greymatter Innovationz
📍 México