Step into the world of integral technology support as an Application Analyst and help power the platforms that professionals trust every day.
Role Summary: The Application Analyst provides responsive, customer-focused operational support for assigned application systems. Hybrid Working Model: 2-3 days per week in the office.
Provide guidance and training to users on application functionality, correct operation, constraints, and common user-related issues.
Conduct low-complexity root cause analysis and correlate application issues with related system or environment problems.
Support smaller projects or issues that require a focused area of technical expertise.
Participate in project planning sessions and contribute to status updates for customer issues, projects, and operational activities.
Depending on business needs, this role may also include making general or site-specific modifications, updating system documentation, manipulating data, defining enhancements, and providing input for technical plans and solutions.
Experience in application, technical,



or customer support with a strong focus on delivering excellent service.
Proficiency in SQL and a foundational understanding of database administration concepts.
Awareness of programming concepts, database usage, and Internet-based applications.
Web-based software platforms
SQL and database tools
Microsoft 365 tools, including Outlook, Teams, Excel, and related productivity applications
Application monitoring, ticketing, or support workflow tools, as applicable
Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience.
Identify recurring issues, share knowledge with the team, and help improve support quality over time.
What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and ph

📌 Application Analyst (Ciudad de México)
🏢 Powertofly
📍 Ciudad de México