We are hiring* Bilingual Representative Customer Support Representative*
Monday to Friday - (availability to work Saturdays if required) in that case, days off would be Sunday and Monday.
Competitive hourly pay + rewards program
~ Paid training from day one
Stable full time job
FPI services include telematics, data services, charging, and fleet management. This role is responsible for multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process.The Pro Intelligence Fullfilment Specialist will assist in driving issues to resolution within service level agreement (SLA)/issue management goals.
Review sales contracts for accuracy, with data entry in salesforce.
Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team and Support Engineering
Capture customer support issue trends and report to management
General troubleshooting, dispatch field technicians to customer sites for data services, telematics,



or quality team support as needed
Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies
Support all Percepta Call Center policies and procedures
Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance
Complete training courses as directed by Operations and/or Training
Complete additional tasks / projects as needed
C ustomer service experience required.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without reg

📌 Bilingual Customer Support Representative- hybrid (Ciudad de México)
🏢 Percepta
📍 Ciudad de México