Job Summary
Are you ready to take your skills to the next level and make a real impact?
IFF is a integral leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in Tlalnepantla, Mexico (hybrid role). Be part of a customer-focused, proactive and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
Manage the full Order-to-Cash cycle, including order entry, confirmation, tracking and closure in SAP.
Serve as the primary point of contact for assigned customers and strategic LATAM accounts.
Monitor open orders and proactively manage supply and delivery risks to ensure customer satisfaction.
Coordinate with Sales, Planning, Production, Quality, Logistics and Finance teams to ensure on-time delivery.




Analyze demand changes and align forecast updates with global planning teams.
Manage pricing updates, quotations and regional price list maintenance.
Investigate and resolve customer complaints, billing disputes and service-related issues.
Maintain customer, material and commercial master data while ensuring data accuracy.
Drive continuous improvement initiatives focused on service excellence, operational efficiency and risk mitigation.
What Makes You the Right Fit
Bachelor's degree completed.
Experience in Customer Service within manufacturing, industrial, chemical, FMCG or supply chain environments.
Strong SAP knowledge, preferably in Order Management and Customer Service processes.
Solid understanding of Order-to-Cash, logistics and supply chain operations.
Advanced English proficiency, both written and spoken.
Experience managing high-volume operations and customized customer requirements.
Strong analytical and problem

📌 Customer Service Representative (México)
🏢 Iff
📍 México