Pluxee is a integral player in Employee Benefits and Engagement that operates in 28 countries.
Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-‏being at work for employees, and protecting the planet.

This role is part of Customer Care Shared Services and reports directly to the Multi-Country Shared Services Director. It leads the transition of country Customer Care operations into the Shared Services and BPO model across Hispanic LATAM, while ensuring that live operations remain stable, governed, and aligned with expected service levels.

In the early stages, the focus is on transition leadership, go-live readiness, and stabilization. As more countries become live, the role shifts toward performance oversight, operating model discipline, and day-to-day coordination between Pluxee countries and the BPO.

This is a senior program leadership role with strong cross-functional exposure. Lead country transitions to the Shared Services model across Hispanic LATAM, following the agreed roadmap.




Drive planning with the BPO and country, manage milestones, risks, issues, and decisions, and maintain internal momentum.
Oversee go-live readiness and hypercare to protect continuity and service stability.

Oversee live operations and BPO performance
Monitor live operations at the BPO and challenge performance when service, quality, or productivity falls short.
Track key service and cost indicators, including cost-to-serve, and identify gaps or improvement opportunities.
Provide clear reporting updates on performance, risks, and decisions required.
Support actions that improve service, reduce waste, and reinforce the Shared Services model.

Act as the main point of coordination between countries, Shared Services, and the BPO.
Ensure the Shared Services operating model is understood and applied, while allowing for local execution needs where appropriate.

Workforce management and performance challenge

📌 Multicountry Shared Services Portfolio Manager (Ciudad de México)
🏢 Pluxee
📍 Ciudad de México