We're Hiring: Onsite Deskside Support Engineer (L1/L2) Are you passionate about delivering exceptional IT support and solving technical challenges? We're looking for a skilled Onsite Deskside Support Engineer (L1/L2) to join our team and provide high-quality end-user support in a corporate environment. Key Responsibilities - Provide end-to-end technical support for desktops, laptops, and end-user devices. - Troubleshoot hardware, software, network connectivity, and operating system issues. - Perform IMAC (Install, Move, Add, Change) and break/fix activities. - Manage the desktop lifecycle, including OS imaging, device configuration, patching, and hardware replacements. - Utilize SCCM, Microsoft Intune, and ServiceNow for device management, asset tracking, ticket resolution, and remote support. - Install, configure, and update approved software while ensuring compliance with IT security policies. - Deliver deskside and remote support for Microsoft Windows, Microsoft Office, Outlook, VPN , and other enterprise applications. - Support printers, scanners, and peripheral devices.



- Assist with Active Directory user administration and provide Smart Hands support. - Deliver VIP/executive support and act as the primary onsite contact during critical incidents. - Maintain accurate documentation, hardware inventory, and knowledge base articles. - Support Windows environments, mobile devices, and basic macOS troubleshooting. - Follow ITIL best practices for Incident, Problem, and Service Request Management. Preferred Skills - Strong knowledge of Windows desktop environments. - Hands-on experience with SCCM, Intune, ServiceNow, Active Directory, Microsoft 365, Outlook, and VPN technologies . - Excellent troubleshooting, communication, and customer service skills. - Experience supporting enterprise IT environments and end users. Role: Onsite Deskside Support Engineer (L1/L2) If you're ready to make an impact and grow your career in enterprise IT support, we'd love to hear from y

📌 ERC IMAC Break Fix (El Salto)
🏢 Sharp Brains Solutions
📍 El Salto