Our growing U.S.-based insurance agency is seeking a bilingual International Client Experience & Operations Coordinator to support our client experience and agency operations team.
This is a non-licensed administrative support role focused on creating an exceptional client experience, managing onboarding processes, supporting policy servicing tasks, maintaining accurate records, completing quality control reviews, and helping our team operate efficiently.
You will work closely with our licensed agency owner and team members to ensure clients receive timely communication, organized follow-up, and a premium service experience.
We are looking for someone who takes ownership, loves helping people, pays attention to details, and understands that small actions create long-term client relationships.
This role is adecuado for a bilingual professional who enjoys structured processes, client communication, problem-solving, and growing with a U.S.-based company.
Compensation: $1,250 USD/month
Schedule
Monday–Friday
8:30 AM–5:30 PM Central Time (U.S.)
Full-time,
consistent schedule
Benefits
Monthly Base Salary + Bonus Opportunities
Mon-Fri Schedule
Paid Time Off (PTO)
Work remotely from an approved country
Training Provided
Responsibilities
Provide a world-class client experience through professional and timely communication
Assist with new client onboarding and welcome processes
Collect and organize required documents following agency procedures
Complete follow-up tasks to ensure clients receive excellent service
Support renewal preparation and client retention activities
Process administrative service requests that do not require an insurance license
Prepare Certificates of Insurance using approved templates and procedures
Maintain accurate CRM records, notes, and client information
Complete quality control checklists to help maintain accurate files and reduce Errors & Omissions (E&O;) exposure
Confirm appointments and manage reminders
Maintain i
📌 International Client Experience (Guadalajara)
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