- Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
- Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
- Works within an established customer and territory.
- Identifies lead generation opportunities to expand territory and drive upsells.
- Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
- Provides accurate monthly/quarterly sales forecasts.
- Builds and maintains a positive relationship with customers.
- Works with other teams such as Sales Operations to ensure customer requirements are met.

Duties & Responsibilities
- Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
- Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
- Works within an established customer and territory.
- Identifies lead generation opportunities to expand territory and drive upsells.




- Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
- Provides accurate monthly/quarterly sales forecasts.
- Builds and maintains a positive relationship with customers.
- Works with other teams such as Sales Operations to ensure customer requirements are met.

Knowledge, Skills & Abilities
- Ability to work in a fast paced environment
- Knowledge of Microsoft Excel and Outlook
- Knowledge of a CRM system
- Ability to learn and apply strong product knowledge
- Ability to effectively communicate both verbally and in writing
- Organizational and time management skills
- Ability to build strong customer relationships and delivering a best-in-class customer experience

Qualifications
- 3+ years applicable experience and demonstrated success/knowledge
- Proficient English Level

About Epicor

At Epicor,

📌 Renewal Sales Representative (Monterrey)
🏢 Epicor
📍 Monterrey