- Lead Customer Service transformation and SAP optimization across LATAM.
- Drive regional customer experience excellence across LATAM markets.

Sobre nuestro cliente

Our client is a integral leader in the healthcare and medical technology industry, recognized for its commitment to innovation, quality, and patient care. With a strong presence across Latin America, the organization continues to invest in operational excellence, digital transformation, and customer‑centric solutions to support sustainable growth and service excellence across the region.

Descripción

The Regional Customer Service Manager will be responsible for leading and developing the Customer Service organization across Latin America, ensuring the delivery of best‑in‑class customer support and operational excellence.
- Key responsibilities include:
- Lead regional Customer Service operations across multiple LATAM markets, ensuring high levels of customer satisfaction and service performance.
- Manage and develop a multicultural team of managers and customer service professionals across the region.




- Drive continuous improvement initiatives focused on customer experience, operational efficiency, and service quality.
- Oversee the end-to-end Order-to-Cash process, including order management, invoicing, billing controls, revenue protection, and customer issue resolution.
- Lead the management and optimization of hospital consignment inventory processes while ensuring compliance and inventory accuracy.
- Partner closely with Supply Chain, Commercial, Finance, Logistics, Warehousing, and Operations teams to improve business performance and customer outcomes.
- Support and lead regional projects related to SAP implementation, process harmonization, digitalization, and organizational transformation.
- Establish, monitor, and improve key performance indicators related to customer service, order fulfillment, invoice accuracy, and operational effectiveness.
- Ensure compliance with internal policies and exte

📌 Regional Customer Service Manager LATAM (Ciudad de México)
🏢 Michael Page International México Reclutamiento Especializado S. A. De C. V
📍 Ciudad de México