Company Overview
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
Team Overview
You will lead the team responsible for the experience consistency of DiDi Premier,



our flagship high-end product designed to redefine urban mobility through a better and reliable experience. Our mission is to curate a seamless ecosystem where every touchpoint—for both passengers and drivers—reflects a premium standard.
We are looking for an experienced operator and people leader to own the experience control system for DiDi Premier. You will define and evolve the standards that govern what Premier means in practice, run the audit programs that make compliance signals trustworthy, and own the enforcement architecture that keeps Premier's experience floor non-negotiable.
This is a player-coach role. You will lead and develop a team of analysts while staying close enough to operations to make sound calls on audit design, enforcement edge cases, and market expansion readiness. You will partner across the organization—operations, customer experience, supply, demand, and product—t

📌 Experience Management Manager (México)
🏢 Didi
📍 México