Be part of a general technology leader's team, supporting one of the most recognized brands in the world. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.

We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.

What You’ll Do
- Deliver exceptional customer service to clients via phone, chat, or other channels
- Resolve technical and non-technical issues efficiently and professionally
- Troubleshoot services such as mobile, internet, or network-related concerns
- Guide customers step-by-step through solutions in a clear and friendly manner
- Document interactions accurately in internal systems
- Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable)

What We’re Looking For

Must-have
- Advanced English proficiency (B2+/C1)
- Previous experience in Customer Service, Tech Support, or Call Center
- Strong communication and problem-solving skills




- Ability to multitask and work under pressure
- Basic technical understanding (internet, mobile devices, troubleshooting)

Nice-to-have
- Experience with telecom accounts
- Sales or upselling experience (this is not a sales position)
- Familiarity with CRM tools
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

Type of work and what we offer

Type of work:
- 100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
- Weekday s

📌 Customer Service Representative (Centro)
🏢 Wipro
📍 Centro