Req ID: 380836
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
We are currently seeking a Helpdesk-Desktop Support- (Hybrid-GDL) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA Services currently seeks a “Helpdesk Associate” to join our team. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
- Answers the helpdesk line and responds to users requests regarding computer systems
- Acknowledges receipt of all users request within defined service levels.
- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
- Maintains user information and documentation
- Participates in ensuring that customer requests via the ticketing system are managed to closure.




- Delivers results in support of achieving the organization's Service Level Agreements
- Ability to develop business relationships and communicate effectively with the user community
- Basic Troubleshooting skills
- Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Integral 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure pr

📌 Helpdesk-Desktop Support- (Centro)
🏢 Ntt Data North America
📍 Centro