Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
1. Purpose of the job
- Manage customer relationships through highly professional frontline support, including order entry and processing, complaints management, escalation management, information requests, general service management, and timely issue resolution.
- Acts as a consultant to Customers regarding, product availability and logistics.




- Supports sales targets for the Americas by coordinating with internal and external sales related programs and services.
- Ensures AkzoNobel Customer Service Department is seen by Customers as best in class for the Powder Market Segment.
- Commitment to providing a high level of customer care and internal support.

2. Key responsibilities
- Processes orders efficiently, prioritizing timely order processing and outstanding customer interactions and relationships. Registers and processes customer orders in the ERP system received via electronic mail, phone or e-commerce portal.
- Ensures order processing is handled correctly in full, and within 24 hours.
- Initiates and tracks customer specific data and notes in the ERP system.
- Maintain clear and accurate documentation within company systems.
- Raises issues in delivery and/or invoice process with cross-functional teams.
- Tracks status of orders and expedites through the system when necessary by coordin

📌 Customer Service Representative (Ciudad Apodaca)
🏢 Akzonobel
📍 Ciudad Apodaca