Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)
Location: Remote (EST time)
Duration: Long term
Overvi
ewThe Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standard
s.
Key Responsibilit
- iesLead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileL
- oftTranslate business requirements into scalable configuration solutions supporting commercial, field medical, MLR review, QA, and patient services workfl
- owsConfigure objects, workflows, validation rules, security models, and integrations within regulated environme
- ntsPartner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat




- ionEnsure compliance with GxP, 21 CFR Part 11, and data governance standa
- rdsSupport release management, deployments, and environment coordination across dev/test/p
- rodPerform impact assessments and root cause analysis for production issues and system chan
- gesCollaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report
- ingDevelop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ suppo
- rt)Mentor junior resources and contribute to best practices within managed services delivery mod

els
Required Qualificat
- ions6+ years of experience in life sciences systems configuration or CRM/platform administra
- tionHands-on expertise with Salesforce and/or Veeva (CRM, Vault, PromoMats, MedCo
- mms)Experience supporting regulated environments (GxP, validation, audit readin
- ess)Strong knowledge of configuration best practices (no

📌 CRM Configuration (México)
🏢 InfiCare Staffing
📍 México