About Persistent: We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. Our 26,500+ integral team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. About The Role The Desk Side Support Technician plays a key role in delivering a seamless technology experience for employees by providing onsite and remote support for end-user devices, workplace technology, and collaboration tools. Working closely with IT teams, this role is responsible for troubleshooting technical issues, managing device lifecycle activities,



and ensuring timely resolution of incidents while maintaining a high level of customer satisfaction. The ideal candidate is customer-focused, proactive, and passionate about delivering reliable IT support in a fast-paced environment. Role: Deskside Support Technician Location: Navojoa, Sonora Mode of Work: Onsite Experience: 5-8 Years of Experience Job Type: Full Time Employee What You'll Do: - Respond to and resolve support requests escalated by the Service Desk and other appropriate teams. - Diagnose and troubleshoot hardware and software issues across Windows and Mac environments. - Provide support for Microsoft 365 applications, email, VPN, and other enterprise tools. - Support mobile devices (iOS/Android), printers, scanners, and peripherals. - ServiceNow, JIRA). - Participate in hardware asset inventory, deployment, and refresh projects. - Collaborate with Level 3 support or infrastructure teams for unresolved or critical issues. - Follow IT securit

📌 Deskside Support Analyst (México)
🏢 Persistent Systems
📍 México