Key Responsibilities: - Lead the operation, support, and continuous improvement of the SAP production landscape. - Manage incidents, service requests, problem management, and change requests across SAP modules. - Act as the primary IT partner for Finance, supporting critical processes including FI/CO, accounting, treasury, tax, and financial close. - Manage strategic SAP vendors, ensuring SLA compliance, reviewing deliverables, and driving issue resolution. - Collaborate directly with Finance and business stakeholders to translate business requirements into SAP solutions. - Monitor service performance, maintain SAP security governance, and coordinate with BASIS teams. - Identify process improvements and implement initiatives to reduce recurring production issues. Required Skills & Experience: - Bachelor's degree in IT, Systems, Finance, Accounting, or a related field. - 3+ years of SAP production support experience with strong expertise in SAP FI/CO. - Experience supporting financial processes,



including accounting, treasury, tax, and financial close. - 3+ years of vendor management experience, including SLA monitoring and vendor performance management. - Experience working directly with Finance and other business stakeholders. - Knowledge of SAP Security (roles, profiles, segregation of duties) and coordination with BASIS teams. - Hands-on experience with ITIL processes (Incident, Problem, and Change Management). - Advanced English communication skills (Spanish is a plus). Preferred Qualifications: - Exposure to additional SAP modules (MM, SD, HCM). - Experience with SAP S/4HANA or migration projects. - SAP FI/CO certifications. - Experience in retail or other high-volume transactional environments. - Previous experience working with large SAP implementation/support partners such as Accenture.

📌 SAP Support Lead (Nezahualcóyotl)
🏢 Pyramid Consulting
📍 Nezahualcóyotl