Client Services Associate II - Hybrid - Mexico

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The role is within the
Author Collaboration Unit department,
at
Mapi Research Trust
(in collaboration with ICON plc).

Mapi Research Trust
is a non-profit organization facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly for
Clinical Outcome Assessments (COAs)
.

What You Will Do
Analyze and standardize material (originals, translations) as per processes and handle all communication and translation deliveries.
- Interface with Copyright holders of COAs, receive and routing requests, and facilitating discussions with operations and/or scientific personnel as needed.
- Liaise between Developers/Copyright holders, operations and customer service team.
- Coordinate discussions with Copyright holders as required.




- Support other Client Services and BD staff in multi-service bid defenses.
- Clarify complex contract specifications with Account Manager/Executive (where applicable) and Copyright holders and manage electronic document signatures.
- Develop and maintain filing and tracking tools in accordance with accepted practice.
- Knowledge management: Management of translation and original source files and data storage.
- Collect and analyze data from internal and external databases, authors.
- Assist AM/AE in account management activities (BRM and report activities)
- Upstream information searches related to COA author accounts to assist Account Managers in business development activities.

Your Profile
- 3-5 years of experience, business analysis, operational support, or equivalent positions.
- Linguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance or CRO indus

📌 Client Services Associate II (Ciudad de México)
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📍 Ciudad de México