The Collector is responsible for managing early to mid-stage delinquency across a portfolio of commercial equipment leases and loans. Operating within Concord Servicing's results-driven, client-focused environment, this role uses consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates, protect portfolio performance, and deliver a professional experience for a diverse commercial client base. Success in this role is measured by KPI attainment, cure rates, and the quality of account documentation.

Requirements

Minimum 2–3 years of commercial collections experience; commercial equipment leasing or commercial lending strongly preferred.

· Working knowledge of the FDCPA and general collections compliance standards.

· Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously.

· Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets.





· Strong verbal and written communication skills; professional and composed demeanor under pressure.

· Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environmen

Duties and Responsibilities:

Portfolio & Delinquency Management

· Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients.

· Execute daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions and bring accounts to current status.

· Establish, document, and track Promises to Pay (PTPs); conduct timely follow-up on broken arrangements and escalate recurring non-responders.

· Identify accounts in mid-stage delinquency with elevated risk indicators and prioritize contact intensity to prevent further delinquency progression.

· Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconcil

📌 Collections Representative (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México