Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City
We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading general organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
Key Responsibilities:
- Provide L3 production support and resolve complex production issues through detailed analysis.
- Troubleshoot incidents, implement code fixes, and perform rigorous testing.
- Support Java applications and production servers running on cutting-edge platforms.
- Perform Root Cause Analysis (RCA) and implement corrective actions.
- Collaborate with development teams to improve application stability and performance.
- Develop new functionalities that support evolving business requirements.




- Automate provisioning and access management processes.
- Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
- Contribute to continuous improvement and continuous delivery initiatives.

Technical Skills Required:
With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:
- Strong hands-on experience with Core Java
- Experience working on Java technology stack projects
- Strong knowledge of SQL
- Experience with Splunk for debugging and log analysis
- Experience with Git
- Hands-on experience with ServiceNow and workflow processes
- Experience with AWS (preferred)
- Experience performing L3 Production Support
- Ability to successfully complete a CoderPad coding assessment

Qualifications:
- Bachelor's degree or higher.
- 6–9 years of overall software development experience.
- Fluent in English (Advanced

📌 Production Support Engineer (Centro)
🏢 Xideral
📍 Centro