Job Description

Are you ready to dive into the heart of employee relations and make a real impact? Join our dynamic team as a Human Resource Specialist on a temporary six-month contract. You will lead support for our Consumer Shopper Engagement (CSE) and Business Support Operations (BSO) teams. Bring your expertise and passion to a role that's as exciting as it is rewarding

Please Note
- All resumes must be in English.
- The office will be moving to Torre Obispado 1 (T.Op)Constitución 2200, Obispado, 64060 Monterrey, N.L., Mexico in September 2026.
- Our hybrid working model is 3 days office/2 days home weekly.
- This position is on a six-month fixed-term contract basis until February 2027.

Core Responsibilities
- Own Employee Relations governance for the site Lead all investigations, disciplinary actions, terminations, grievances, ethics cases, and conflict resolution processes, ensuring legal compliance and consistent decision-making.
- Mitigate labor and compliance risk proactively Ensure full adherence to Mexican Labor Law, telework regulations (if applicable),



STPS requirements, internal policies, and audit standards; anticipate and prevent litigation, inspections, or reputational risk.
- Act as trusted advisor to site leadership Mentor managers on performance management, difficult conversations, workforce decisions, documentation standards, and employee engagement risks.
- Lead workplace investigations and case management Conduct structured, documented investigations related to harassment, misconduct, retaliation, ethics breaches, and policy violations; ensure defensible outcomes.
- Support workforce lifecycle processes Lead onboarding compliance, probationary follow-up, contract administration, performance improvement processes, and offboarding practices.
- Audit employee climate and attrition drivers Auditing turnover, absenteeism, grievance trends, and engagement risks typical of call center operations; recommend preventive interventions.
- Ensure audit

📌 Human Resource Specialist (Monterrey)
🏢 The Lego Group
📍 Monterrey