Position Summary

The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our Vietnam market, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties and Responsabilities
- Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
- Conduct and document regular telephone outreach across the assigned territory.
- Monitor pricing and report on trends or discrepancies.
- Follow up with inactive agencies.
- Develop and implement business plans to support regional goals.
- Identify and prospect new business opportunities within the assigned territory.
- Prepare and submit reports on competitor activity.
- Provide support and assistance to sales field staff as needed.
- Oversee the full onboarding and installation process for new agencies.
- Support, and develop new agents to ensure operational readiness.




- Maintain and increase transaction volume within the assigned territory.
- Ensure sustained and growing profitability of transactions in the territory.
- Grow and manage the portfolio of assigned agencies.
- Track, follow up, and resolve issues reported by agents and field staff.
- Maintain full availability to respond to operational and business needs.
- Collaborate effectively in a team environment to achieve common objectives.

Qualifications
- Fully bilingual Hindi & Bangali /Spanish
- Needs to have US visa, as frequent travel to the US is required
- Understanding of the sales cycle, with the ability to close deals
- Ability to prospect, close, follow up, ability to negotiate
- Exceptional verbal and written communication skills with a high level of confidence
- Creative thinker and must have the ability to solve critical problems
- Ability to multitask and manage business conflicts
- Ability to analyze the market and target potential cus

📌 Business Solution Representative-Rest of World (Tijuana)
🏢 Hard Yaka
📍 Tijuana