"Head of Personal Insurance Claims, LAC
Who we are
American International Group, Inc. (AIG) is a leading integral insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
The LAC Head of Personal Insurance Claims is a leadership position responsible for the proactive management of all aspects of the LAC Personal Insurance Claims propositions. The role serves as the technical referral point for LAC Personal Insurance Claims team members as well as collaboration with Country Claim leaders, LAC Personal Insurance underwriting business leaders & stakeholders to deliver a consistent, efficient and customer centric claim proposition.



Reporting directly and indirectly to the LAC Head of LAC Personal Insurance Claims will be the Country Personal Insurance – A&H;, Personal Lines (NonAuto) & Warranty - claims teams.
About the role
What you need to know:
Key Responsibilities include:
- Provide strong technical Personal Insurance claim leadership across LAC Personal Insurance Claims aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives.
- Lead the team of all LAC Personal Insurance adjusters/analysts across the LAC region, being an operation of circa (40+) employees.
- Act as the LAC Personal Insurance Claims coordinator for large claims, authorizing reserves and payments within granted authority up to $TBC and referring over authority claim decisions to appropriate Senior Claim leadership.
- Delegate, in accordance with Authority Matrix, reserving, payment and settlement authority to LAC Personal Insurance team members in conjunction with G

📌 Head of Personal Insurance Claims, LAC (Ciudad de México)
🏢 American International Group
📍 Ciudad de México