Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified,automatedand connected products.
As a standalone company, we combine deep engineeringexpertisewith the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think withprecisionand deliver at scale — helping customers do more without adding cost,weightor complexity.
What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven integral leader. That combination creates an environment where ideas movefaster,ownership is real and impact is visible.
Your Role
The Quality Customer Care Engineer has direct responsibility to ensure customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.
Responsibilities
- Ensure customer satisfaction and compliance with customer-specific requirements.
- Monitor, analyze, and improve customer KPIs through continuous improvement initiatives.
- Serve as the primary liaison between customers and the plant for quality-related matters.
- Lead customer complaint management processes, ensuring timely responses, root cause analysis, containment actions, and implementation of permanent corrective actions.
- Coordinate cross-functional teams to resolve quality issues and prevent recurrence.
- Manage quality alerts, interim containment actions (ICA), sorting activities, and RMA processes.
- Review warranty returns and lead investigations to identify root causes.
- Maintain effective communication with customer quality representatives to avoid escalations.
- Ensure compliance with customer requirements and communicate updates to all affected plant departments.
- Prepare and deliver customer quality reports and pr