No Relocation Assistance Offered

Job Number #175267 - San Jose Iturbide, Guanajuato, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About The Role

Are you a detail-oriented Quality professional passionate about protecting product integrity and elevating the customer experience? As our Consumer Complaints Analyst, you will lead and coordinate all activities related to consumer complaint investigations, sample testing, and quality trend analysis. Operating in a highly regulated environment,



you will manage physical sample inspections, support product releases across integral markets (North America, Euro-Asia, LATAM), and ensure strict compliance with international regulatory bodies (FDA, COFEPRIS, Kosher). If you bring strong analytical rigor, hands‑on laboratory experience, and a drive to foster a culture of quality, this role is an excellent platform for your career

Core Responsibilities
- Complaint Investigation & Management: Establish and oversee the end-to-end consumer complaint system, including sample intake, packaging inspection, physical testing, root-cause investigation, and trend reporting.
- Regulatory & Audit Compliance: Drive adherence to internal and external audit standards, product recalls, batch traceability, change control systems, and regulatory listings (e.g., FDA and NDC registration for US exports).
- Global Product Release: Coordinate quality documentation and authorization

📌 Consumer Complaints Analyst (San José Iturbide)
🏢 Colgate-Palmolive
📍 San José Iturbide