Overview
Restaurant365 is a SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture focuses on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving to remain “Best in Class.”
The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
Role summary
This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership. This role carries operational authority over renewal forecast accuracy and renewal process compliance. The position is based in Mexico City and follows a hybrid schedule (2–3 days per week in the office). As the role supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs.




What you'll do
- Renewal Governance & Forecast Ownership: Own aggregate renewal forecast accuracy (target ±3–5%), lead weekly renewal forecast calls, audit CPQ Renewal Opportunities for hygiene and completeness, ensure 120-day trigger compliance, and escalate forecast risks to VP, Customer Success and Sales Leadership.
- Contraction & Revenue Risk Oversight: Ensure all negative ARR renewals have Customer Success Manager (CSM) acknowledgment, documented rationale, leadership visibility if above threshold, monitor contraction trends by segment, and identify systemic churn drivers.
- DST Automation Leadership: Own scaled renewal automation strategy, optimize renewal workflow triggers, monitor automation success rates, and reduce manual intervention dependency.
- Cross-Functional Alignment: Partner with VP Customer Success, Sales Leadership, Revenue Operations, and Finance to ensure pricing and concession

📌 Manager, Renewals (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México