By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do.
Key Responsibilities:
- Business Partnership & Collaboration Serve as a primary IT contact for site leadership, aligning support with operational needs.
- Coordinate cross-functionally to manage IT assets and ensure consistent service delivery.

Customer Experience & Service Excellence
- Foster a customer-first mindset within the team.
- Oversee timely resolution of support issues; gather user feedback to improve service quality.

Site Support & Integration
- Support new site launches, expansions, and acquisitions guided by Senior Leadership.
- Help ensure smooth onboarding and integration using standard tools and processes.

Process Standardization & Continuous Improvement
- Implement and maintain standardized IT support procedures and documentation.
- Identify opportunities for automation and efficiency gains in daily operations.





Performance Monitoring
- Assist in defining and tracking key KPIs and SLAs to ensure service levels are met.
- Use data to identify trends, resolve recurring issues, and improve team performance.

Team Leadership & Development
- Supervise and support a team of IT support associates, managing schedules and workloads.
- Provide coaching, training, and performance feedback to build team capability.

Additional Responsibilities:
- Participate in incident, problem, and change management processes.
- Support hardware/software procurement, tracking, and lifecycle management.
- Oversee and coordinate with vendors and managed service providers.
- Ensure compliance with IT security and regulatory standards.
- Perform other duties as needed.
- Some travel is required.

Education & Experience:
- Bachelor's degree in IT or related field.
- 5-7 years in IT support or service delivery; leadership experience (formal or in

📌 Manager, IT Service Delivery (Tijuana)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Tijuana