Join the wave of growth at Maersk We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen Embark on a journey with us—where your passion will navigate the future of global commerce.
The Deal
The CX Representative provides world-class customer service through inbound and outbound calls, handling about 60 calls per day. They resolve last-mile delivery issues using effective communication, empathy, and problem-solving skills. The role requires attention to detail, time management, adaptability, and conflict resolution while coordinating between customers, delivery teams, stores, and warehouses to ensure seamless operations and a positive customer experience.
Key Responsibilities
- Provide world class service
- Inbound/Outbound Calls
- Customer Service
- Multichannel Resolution of last mile delivery problems
- Coordinate communication between customers, delivery teams,



stores and/or warehouses

The Basics
- Academic Background: High School Diploma or Equivalent
- Job Experience Years of Experience: 2 years in Contact Center, Forwarder or Customs Brokerage Firm
- Software: ERP and Excel Intermediate (Pivot Tables & Formulas)
- Technical Skills: Handle 60 Daily Calls (average)
- English Level: B1-B2
- Competencies: Good Verbal Written and Presentation Skills
- Multitasking
- Time management
- Self-Motivated
- Stakeholder Management
- Customer focused

*Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.
What we offer
At Maersk, we offer exciting integral career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a

📌 Customer Experiencie Consultant (Ciudad de México)
🏢 APM Terminals
📍 Ciudad de México