NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA Services currently seeks a “Helpdesk Associate” to join our team. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
- Answers the helpdesk line and responds to users requests regarding computer systems
- Acknowledges receipt of all users request within defined service levels.
- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
- Maintains user information and documentation
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements




- Ability to develop business relationships and communicate effectively with the user community
- Basic Troubleshooting skills
- Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune General 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterpris

📌 Desktop Support Associate-Helpdesk (Centro)
🏢 Ntt Data North America
📍 Centro