Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.
General Job Description:
- Performs a variety of over‑the‑counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
- Assists customers by tracing packages, answering questions regarding FEC products and services and providing over‑the‑counter service and over the phone service.
- Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
- Collaborates with the fulfilment of the budget, income / expenses,
in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
- Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times
- Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.
- Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
- Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.
- Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
- Principal responsibilities are those most important or most frequently performed duties.
Minimum Requirements:
📌 Lm051: Retail Service Agent (Xico)
🏢 Fedex
📍 Xico