What You Will Be Doing
- Enter invoices, sales and support contracts, projects, and related customer information into the designated system of record
- Review contracts, projects, and supporting documentation to help ensure system records accurately reflect customer agreements
- Process account, project, contract, term, and entitlement updates based on approved instructions and supporting documentation
- Process contract and project changes, cancellations, migrations, and transfers resulting from customer requests or legal entity changes
- Research and resolve account inquiries related to billing, credits, contracts, projects, and other account adjustments
- Process manual adjustments after validating required approvals and confirming that applicable accounting rules and procedures are followed
- Respond to customer billing questions through research, analysis, and collaboration with finance, sales, support, and other internal teams
- Audit billing data before invoices are generated and identify discrepancies requiring correction or escalation




- Maintain accurate and complete system records, supporting documentation, upgrade mappings, contract configurations, and customer entitlements

What You Will Need to Succeed
- Ability to work independently while collaborating effectively within a team
- Good written and verbal communication skills, with the ability to respond professionally to customer and internal stakeholder inquiries
- Strong attention to detail and the ability to review contracts, billing information, and system records for accuracy and completeness
- Proficiency with Microsoft Office applications and the ability to learn ERP, billing, contract management, and other business systems
- Strong customer service orientation with effective research, organizational, and problem-solving skills
- Ability to remain adaptable and responsive to changing business requirements, processes, and industry practices
- Professional and dependable approach, with consistent at

📌 Finance Ops Coordinator (Monterrey)
🏢 EPIND Epicor India
📍 Monterrey