Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news
LI-Hybrid

Team Overview

As a CX Strategy Intern,



you’ll join the team that helps shape how Customer Experience improves across DiDi’s international markets. You’ll turn customer and operational data into insights and recommendations that improve service for millions of users.

It's a fit if you like structuring ambiguous problems, working with data, and understanding how a large tech platform turns feedback into decisions.

Role Responsibilities
- Run root cause analysis to understand why customers have specific problems and where the biggest opportunities sit
- Benchmark competitors and industry practices to inform strategic recommendations
- Support strategic projects end to end, from problem framing to synthesis
- Turn analysis into clear recommendations and materials for business partners
- Partner with analysts and cross‑functional teams across markets to structure problems and pressure‑test findings

Role Qualifications
- Current enrollment in a Bachelor's program (Business, En

📌 CX Strategy Intern (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México