The Senior Digital Specialist is a hands-on role at the intersection of technology, process excellence, and applied AI enablement. This position ensures that Revenue Organization tools and digital capabilities are properly configured, integrated, and embedded into daily workflows to drive standardization, visibility, and performance improvement.

The Specialist acts as a super-user, configurator, and trainer across core revenue systems (e.g., Salesforce, Oracle CPQ, Seismic, …), while also supporting the responsible adoption of AI-enabled capabilities. The role partners closely with IT, business stakeholders, and process leaders to optimize tool usage, enhance workflow automation, and ensure digital solutions deliver measurable business value

Tool Administration & Optimization
- Administer core Revenue IT tools (e.g., Salesforce Sales Cloud, Account Engagement, Oracle CPQ, Seismic) including user access, permissions, and governance
- Ensure proper integration of tools within DN's broader IT and systems landscape




- Perform functional testing in Sandbox environments prior to production deployment
- Identify and assess new system functionalities to enhance DN's Revenue IT tool stack
- Support data accuracy, master data alignment, and system interface consistency

Digital & AI Enablement
- Support embedding AI-enabled outputs (e.g., copilots, intelligent assistants, analytics tools) into daily business workflows
- Validate AI outputs for usability, consistency, and business relevance
- Provide structured feedback on tool performance, usability gaps, and enhancement opportunities
- Monitor usage patterns and adoption metrics for both digital tools and AI-enabled capabilities
- Support responsible and effective use of AI solutions within Revenue Operations

Enablement & Change Management
- Act as a super-user and trainer, enabling business teams to adopt tools effectively
- Develop and maintain training materials, job aids, and user documentation
- Translate technical sy

📌 Senior Business Operations Analyst (Ciudad López Mateos)
🏢 Diebold Nixdorf
📍 Ciudad López Mateos