Transform innovation as our next Salesforce Service Cloud Domain Owner
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven transformation across global industries.
About Us:
Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.
What Makes This Role Great:
In this role, you will serve as the premier strategic architect for our general customer support ecosystem, directly driving the integration of next-generation AI, automation, and omnichannel solutions to shape how millions of customers interact with our technology.
Key Exciting Responsibilities
Domain Strategy & Roadmap Ownership




- Own and drive the end-to-end roadmap for the Salesforce Support Center domain.
- Align domain strategy with customer experience goals, operational KPIs (CSAT, SLA, resolution time), and business objectives.
- Define and track measurable outcomes for service efficiency, agent productivity, and customer satisfaction.
- Continuously evolve the domain to support new business models, products, and customer expectations.

Stakeholder Engagement & Prioritization
- Engage with Customer Support, Operations, Product, and Business stakeholders to gather requirements and prioritize capabilities.
- Act as the single point of accountability for translating stakeholder needs into actionable domain initiatives.
- Balance competing priorities across regions, channels, and business units.
- Collaborate with stakeholders across multiple time zones to ensure alignment and execution.

Cross-Functional Coordination
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📌 Salesforce Domain Owner (Mexicali)
🏢 Trimble
📍 Mexicali