Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

We’re looking for a NOC Technician to help ensure the stability, availability, and performance of RIA's global production systems. You'll monitor critical platforms, respond to alerts, troubleshoot technical issues, and coordinate communication across engineering teams, vendors, and partners.

Roles & Responsibilities
- Monitor large-scale production systems and respond to alerts in real time.
- Identify, document,



and elevate incidents to engineering teams.
- Support troubleshooting of connectivity, transmission, API, and deployment issues.
- Participate in incident bridges and assist with root-cause identification.
- Perform system and server health checks and deliver daily operational reports.
- Work in a 24/7 environment with rotating shifts, nights, weekends, and remote work.
- Maintain accurate ticketing and operational documentation.

Position Requirements
- Basic SQL (queries).
- Experience with monitoring tools (Grafana, Nagios, ICINGA, Uptrends, Opsgenie, etc.).
- Basic knowledge of Azure, VMware, TCP/IP networking
- Scripting (Bash, PowerShell, or batch)
- Experience with Jira or similar ticketing systems
- Familiarity with ITIL or COBIT frameworks
- Advanced English (spoken & written)
- Strong analytical and problem-solving skills
- Ability to work under pressure and manage multiple prioriti

📌 NOC Technician II (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro