- Country Mexico

Job Description

The Director of Learning and Development aims to lead and oversee theplanning, design, and implementation of strategic initiatives that foster apositive and productive work environment. Their mission is to enhanceorganizational efficiency and employee satisfaction by aligning internalstructures, processes, and cultures with business objectives. This role iscrucial in promoting continuous employee development, managing organizationalchange, and ensuring that the organization is adaptable and resilient in adynamic and competitive environment.

Requirements
- Master’s Degree (Highly desired).
- Previous experience working in the call center field.
- Learning Theory and Practices
- L&D; Program Management.
- Learning Technologies.
- Self-Assessment of Training Needs.
- L&D; Budgeting.
- Training and Development Regulations.

Jobresponsibilities and functions

1. Strategic Mindset.
- Vision & Strategy: Develops and executes L&D; strategies alignedwith business goals.
- Change Management: Leads and supports organizational changeseffectively.




- Innovation & Continuous Improvement: Promotes and implements newtraining methods and tools.
- Coaching & Mentoring: Develops managers and team leaders throughstructured coaching.
- Team Development: Builds high-performing teams by identifying skillsgaps and providing development opportunities.
- Conflict Resolution: Effectively manages and resolves internalconflicts.
- Learning Principles: Applies best practices in training delivery
- Instructional Design: Designs and develops training programs, includinge-learning.

3. Training & Development.
- Learning Principles: Applies best practices in training delivery
- Instructional Design: Designs and develops training programs, includinge-learning.
- Training Facilitation: Conducts engaging training sessions, workshops,and leadership programs.
- Performance Coaching: Uses data-driven approaches to enhance employeeperformance.
- Leadership Development: Desig

📌 Learning and Development Director (Tijuana)
🏢 Confie
📍 Tijuana